Art der Publikation: Beitrag in Sammelwerk

Effectiveness of post-service failure email-based recovery efforts: some experimental evidence

Autor(en):

Walsh, Gianfranco; Schaarschmidt, Mario; Shiu, Edward; Hassan, Louise

Titel des Sammelbands:

International Conference on Information Systems (ICIS)

Ort(e):

Munich, Germany

Veröffentlichung:

2019

Zitation:

Download BibTeX