Team

Bio:

Mario Schaarschmidt holds the chair for business informatics and application management at the University of Duisburg-Essen. He studied computer science with an application in business informatics (Dipl.-Inf.) and completed his doctorate with a Dr. rer. pol. with a thesis on the role of companies in the creation of open source software at the University of Koblenz-Landau. There he also worked as a junior professor for technology and innovation management and was both a senior member of the Institute for Web Science and Technologies (WeST) and deputy director of the university-wide Institute for Scientific Entrepreneurship and International Transfer (ZIfET). Further academic positions include substitute professorships at the University of Cologne and the University of Paderborn as well as stays abroad at the Harvard Kennedy School, University College Cork and the University of Exeter. Before his engagement at the University of Duisburg-Essen, he was Senior Lecturer in Business Analytics and Digital Marketing at the Amsterdam Campus of Newcastle Business School, Northumbria University.

Prof. Dr. Schaarschmidt brings practical experience through freelance consulting work and his time as Senior Vice President Sales at Groupon Deutschland GmbH. He also led a number of funded projects in collaboration with practice partners. In total, he was involved in raising over 2.6 million euros, mainly awarded by the BMBF and BMWi (EXIST). In his research he focuses on both technical and behavioral aspects of digital innovations. He therefore teaches and researches in particular on the topics of digital services, open source software, modern software development and sustainability.

Publications:

• Wendt, Maurice; Schäfer, Sebastian; Schaarschmidt, Mario: Empowering Regional Bank Sales Through Embodied Conversational Agents: A Multiple Case Study. In: Proceedings of the Pre-ICIS SIG Services Workshop on Synergizing Service Ecosystems with AI. Bangkok, Thailand 2024. CitationDetails
• Gurtner, Nadine; Gurtner, Sebastian; Schaarschmidt, Mario: Uncovering the Paradox of Affordable Innovation: The Divergent Effect of Innovativeness on Managers' Attitudes Toward Affordable Innovation. In: Creativity and Innovation Management (2024). CitationDetails
• Schaarschmidt, Mario; Heidenreich, Sven; Bertram, Matthias; Dose, David: Passive innovation resistance in digital subscription services. In: Academy of Management Annual Meeting. Chicago, IL 2024. CitationDetails
• Stol, Klaas-Jan; Schaarschmidt, Mario; Morgan, Lorraine: Does Adopting Inner Source Increase Job Satisfaction? A Social Capital Perspective using a Mixed-Methods Approach. In: Journal of Strategic Information Systems, Vol 33 (2024) No 1, p. 1-24. CitationDetails
• Kuk, George; Schaarschmidt, Mario; Homscheid, Dirk: All of the same breed? A networking perspective of private-collective innovation. In: Journal of Business Research, Vol 172 (2024). CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario: Taking Advantage of Algorithmic Preference to Reduce Product Returns in E-Commerce. In: International Conference on Information Systems (ICIS). Hyderabad, India 2023. CitationDetails
• Schaarschmidt, Mario; Sainidis, Eustathios; Matheus, Thomas; El Kohli, Daniel: Absorptive capacity for innovation management control: Empirical evidence from hybrid product-service bundles. In: International Journal of Innovation Management (2023). CitationDetails
• Schaarschmidt, Mario: Innovating beyond firm boundaries: Resource deployment control in open source software development. In: Information Technology & People, Vol 36 (2023) No 4, p. 1645-1668. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; Christ-Brendemühl, Sonja: Customer Integration, Fairness Perceptions, and Silent Endurance in Digital versus Human Service Interactions. In: European Management Journal, Vol 41 (2023) No 1, p. 34-46. CitationDetails
• Schaarschmidt, Mario; Dose, David: Customer engagement in idea contests: Emotional and behavioral consequences of idea rejection. In: Psychology & Marketing, Vol 40 (2023) No 5, p. 888-909. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Hietschold, Nadine; Segelitz-Karsten, Ariane: Affordable innovation rejection attitudes: Conceptualization, scale development, and validation. In: International Journal of Innovation Management, Vol 26 (2022) No 6, p. 1-32. CitationDetails
• Stol, Klaas-Jan; Schaarschmidt, Mario; Goldblit, Shelly: Gamification in software engineering: the mediating role of developer engagement and job satisfaction. In: Empirical Software Engineering, Vol 27 (2022) No 2, p. 1-34. CitationDetails
• Schaarschmidt, Mario; Dose, David: Revenge of the forgotten? Consequences of idea rejection in open innovation contests. In: Academy of Management Annual Meeting. Seattle, WA 2022. CitationDetails
• Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; Hassan, Louise: Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures. In: Psychology & Marketing, Vol 39 (2022) No 12, p. 2361-2383. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, Heiner: Hybrid offerings sales capability: Conceptualization, scale development, and validation. In: British Journal of Management, Vol 33 (2022) No 3, p. 1560-1581. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias; Von Korflesch, Harald: Digitally co-created corporate social responsibility: Testing the effectiveness of “You decide, we donate” approaches. In: Proceedings der Wirtschaftsinformatik WI22. Nürnberg 2022, p. 1-12. CitationDetails
• Christ-Brendemühl, Sonja; Schaarschmidt, Mario: Customer fairness perceptions in augmented reality-based online services. In: Journal of Service Management, Vol 33 (2022) No 1, p. 9-32. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias; Knobloch, Marius: Last mile drone delivery services: Adoption barriers before and during the COVID-19 pandemic. In: International Conference on Information Systems (ICIS). Austin, TX 2021. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan: Digital war for talent: How profile reputations on company rating platforms drive job seekers' application intentions. In: Journal of Vocational Behavior, Vol 113 (2021). CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Segelitz-Karsten, Ariane; Hietschold, Nadine; Gurtner, Sebastian; Reinhardt, Ronny: Why do innovation managers put a premium on premium?. In: Academy of Management Annual Meeting Best Paper Proceedings. Virtual Meeting 2021. CitationDetails
• Ivens, Stefan; Schaarschmidt, Mario; Könsgen, Raoul: When employees speak as they like: Bad mouthing in social media. In: Corporate Reputation Review, Vol 24 (2021) No 1, p. 1-13. CitationDetails
• Höber, Björn; Schaarschmidt, Mario; Von Korflesch, Harald: Internal idea contests: Work environment perceptions and the moderating role of power distance. In: Journal of Innovation & Knowledge, Vol 6 (2021) No 1, p. 1-10. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias: Digital business intensity and constructive process deviance: A study of reactions to digitization-focused process innovation. In: International Journal of Innovation Management, Vol 24 (2020) No 7. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco: Social media-driven antecedents and consequences of employees’ awareness of their impact on corporate reputation. In: Journal of Business Research, Vol 117 (2020), p. 718-726. CitationDetails
• Walsh, Gianfranco; Yang, Zhiyong; Dahling, Jason; Schaarschmidt, Mario; Takahashi, Ikuo: Effects of Service Employees’ Negative Personality Traits on Emotional Labor and Job satisfaction—Evidence from Two Countries. In: Management Decision, Vol 58 (2020) No 6, p. 1035-1052. CitationDetails
• Christ-Brendemühl, Sonja; Schaarschmidt, Mario: The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. In: Journal of Business Research, Vol 117 (2020), p. 378-388. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Teng, Lefa: Cross-cultural assessment of a short scale to measure employees’ company reputation–related social media competence. In: Corporate Reputation Review, Vol 23 (2020) No 2, p. 78-91. CitationDetails
• Schaarschmidt, Mario; Könsgen, Raoul: Good citizen, good ambassador? Linking employees' reputation perceptions with supportive behavior on Twitter. In: Journal of Business Research, Vol 117 (2020), p. 754-763. CitationDetails
• Seiferth, A.; Schaarschmidt, Mario: Sharing Personal Health and Fitness Data with Health Insurance Providers: An Empirical Study Considering Trust and Risk. In: Hawaii International Conference on System Sciences (HICSS). Maui, Hawaii 2020. CitationDetails
• Schaarschmidt, Mario; Stol, Klaas-Jan; Walsh, Gianfranco; Bertram, Matthias: Lead Users’ Innovative Work Behavior in Digital Platform Ecosystems: A Large Scale Study of App Developers. In: International Conference on Information Systems (ICIS). Munich, Germany 2019. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Shiu, Edward; Hassan, Louise: Effectiveness of post-service failure email-based recovery efforts: some experimental evidence. In: International Conference on Information Systems (ICIS). Munich, Germany 2019. CitationDetails
• Schaarschmidt, Mario; Homscheid, Dirk; Kilian, Thomas: Application developer engagement in open software platforms: An empirical study of Apple iOS and Google Android developers. In: International Journal of Innovation Management, Vol 23 (2019) No 4. CitationDetails
• Christ-Brendemühl, Sonja; Schaarschmidt, Mario: Frontline backlash: Service employees' deviance from digital processes. In: Journal of Services Marketing, Vol 31 (2019) No 7, p. 936-945. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Von Korflesch, Harald (Ed.): Online-Reputationskompetenz von Mitarbeitern: Mit Social-Media-Reputationsmanagement das Unternehmensimage stärken, Springer, 2019. CitationDetails
• Bertram, Matthias; Schaarschmidt, Mario: Digitalisierung und soziale Medien im Handwerk: Ergebnisse einer Studie im Bereich Heizungs-, Sanitär- und Klimatechnik. In: Schaarschmidt, Mario; Walsh, Gianfranco; Von Korflesch, Harald (Ed.): Online-Reputationskompetenz von Mitarbeitern: Mit Social-Media-Reputationsmanagement das Unternehmensimage stärken. Springer, Wiesbaden 2019, p. 197-211. CitationDetails
• Schaarschmidt, Mario; Stol, Klaas-Jan: Company Soldiers and Gone-Natives: Role Conflict and Career Ambition Among Firm-Employed Open Source Developers. In: International Conference on Information Systems (ICIS). San Francisco, CA 2018. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Ivens, Stefan: Assessing the Effects of Multichannel Service Provider Corporate Reputation on Customer New Product Adoption and RFM Value.. In: Journal of Service Management, Vol 29 (2018) No 4, p. 680-702. CitationDetails
• Könsgen, Raoul; Schaarschmidt, Mario; Ivens, Stefan; Munzel, Andreas: Finding meaning in contradiction: Effects of discrepant online reviews on job application intentions. In: Journal of Interactive Marketing, Vol 43 (2018), p. 165-177. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, Heiner: Customer Interaction and Innovation in Hybrid Offerings: Investigating Moderation and Mediation Effects for Goods and Services Innovation. In: Journal of Service Research, Vol 21 (2018) No 1, p. 119-134. CitationDetails
• Schaarschmidt, Mario; Ivens, Stefan; Homscheid, Dirk: Dr. Miller or Dr. Smith? Patients’ Intentions to Make Appointments on Physician Rating Platforms. In: International Conference on Information Systems (ICIS). Seoul, South Korea 2017. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Teng, Lefa: The reputation-related social media competence among employees in Germany, China and the U.S.: A cross-cultural scale validation. In: International Conference on Information Systems (ICIS). Seoul, South Korea 2017. CitationDetails
• Ivens, Stefan; Schaarschmidt, Mario; Höber, Björn: Enemy in the house? Antecedents of employees’ company-related bad mouthing in social media. In: Americas Conference on Information Systems (AMCIS). Boston, MA 2017. CitationDetails
• Könsgen, Raoul; Schaarschmidt, Mario; Vasilieva, Olga: A user-centered perspective on mHealth: Understanding patients’ intentions to use mobile video consultation services. In: Americas Conference on Information Systems (AMCIS). Boston, MA 2017. CitationDetails
• Schaarschmidt, Mario; Höber, Björn: Digital booking services: Comparing online with phone reservation services. In: Journal of Services Marketing, Vol 31 (2017) No 7, p. 704-719. CitationDetails
• Koschmider, Agnes; Schaarschmidt, Mario: A Crowdsourcing-based Learning Approach to activate Active Learning.. In: DeLFI-Tagung, GI-Fachgruppe e-Learning, Lecture Notes in Informatics (LNI). Chemnitz 2017. CitationDetails
• Höber, Björn; Schaarschmidt, Mario: Transforming from Service Providers to Solution Providers – Implications for Customer-Provider Relationships and Customer-induced Solution Innovation. In: International Journal of Technology Management, Vol 73 (2017) No 1/2/3, p. 65-90. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Ivens, Stefan: Effects of customer-based corporate reputation on perceived risk and relational outcomes: Evidence from gender moderation in fashion retailing. In: Journal of Product & Brand Management, Vol 26 (2017) No 3, p. 227-238. CitationDetails
• Könsgen, Raoul; Stock, Steffen; Schaarschmidt, Mario: Fraud-Detection im Gesundheitswesen: Data-Mining zur Aufdeckung von Abrechnungsbetrug.. In: HMD - Praxis der Wirtschaftsinformatik, Vol 54 (2017) No 1, p. 146-155. CitationDetails
• Bertram, Matthias; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Software product customization: Resources and capabilities that drive use and exchange value. In: International Conference on Information Systems (ICIS). Dublin, Ireland 2016. CitationDetails
• Schaarschmidt, Mario: Frontline employees’ participation in service innovation implementation: The role of perceived external reputation. In: European Management Journal, Vol 34 (2016) No 5, p. 540-549. CitationDetails
• Homscheid, Dirk; Schaarschmidt, Mario; Staab, Steffen: Firm-sponsored developers in open source software projects: A social capital perspective. In: European Conference on Information Systems (ECIS). Istanbul, Turkey 2016. CitationDetails
• Höber, Björn; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Work environment perceptions as determinants of affective commitment and participation in corporate innovation contests.. In: European Conference on Information Systems (ECIS). Istanbul, Turkey 2016. CitationDetails
• Homscheid, Dirk; Schaarschmidt, Mario: Between Organization and Community: Investigating Turnover Intention Factors of Firm-Sponsored Open Source Software Developers. In: ACM Web Science Conference. Hannover, Germany 2016. CitationDetails
• Könsgen, Raoul; Schaarschmidt, Mario: Key Performance Indicators für Software as a Service. In: HMD - Praxis der Wirtschaftsinformatik, Vol 53 (2016) No 5, p. 662-673. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Employees’ company reputation-related social media competence: Scale development and validation. In: Journal of Interactive Marketing, Vol 19 (2016), p. 46-59. CitationDetails
• Walsh, Gianfranco; Dahling, Jason; Schaarschmidt, Mario; Brach, Simon: Surface Acting Outcomes Among Service Employees with Two Jobs: Investigating Moderation and Mediation Effects. In: Journal of Service Management, Vol 27 (2016) No 4, p. 534-562. CitationDetails
• Walsh, Gianfranco; Evanschitzky, Heiner; Schaarschmidt, Mario; Walgenbach, Peter: Service productivity: What stops service firms from measuring it?. In: Journal of Organisational Transformation and Social Change, Vol 13 (2016) No 1, p. 5-25. CitationDetails
• Ivens, Stefan; Walsh, Gianfranco; Schaarschmidt, Mario: Does Being Reputable Drive Customer Equity? Evidence from E-Commerce. In: International Conference on Information Systems (ICIS). Fort Worth, TX 2015. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias; Walsh, Gianfranco; Von Kortzfleisch, Harald: Customer Knowledge and Requirements Engineering in Customization Projects: A Multi-Method Case Study.. In: International Conference on Information Systems (ICIS). Fort Worth, TX 2015. CitationDetails
• Ivens, Stefan; Schaarschmidt, Mario: Does reputable employee behavior in social networks affect customers’ trust and word of mouth? An experimental study. In: European Conference on Information Systems (ECIS). Münster 2015. CitationDetails
• Homscheid, Dirk; Kunegis, Jerome; Schaarschmidt, Mario: Private-Collective Innovation and Open Source Software: Longitudinal Insights from Linux Kernel Development. In: Open and Big Data Management and Innovation, Lecture Notes Computer Sciences (LNCS). Delft, The Netherlands 2015. CitationDetails
• Homscheid, Dirk; Kilian, Thomas; Schaarschmidt, Mario: Offen versus geschlossen - Welchen Zusammenhang gibt es zwischen Apple iOS- und Android-App-Entwicklern?. In: Proceedings der Wirtschaftsinformatik (WI2015). Osnabrück 2015. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Von Kortzfleisch, Harald: How Do Firms Control Open Source Software Communities? A Framework and Empirical Analysis of Different Governance Modes. In: Information and Organization, Vol 25 (2015) No 2, p. 99-114. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan: Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension. In: Corporate Reputation Review, Vol 18 (2015) No 4, p. 314-336. CitationDetails
• Schaarschmidt, Mario; Von Kortzfleisch, Harald: Firms’ Resource Deployment and Project Leadership in Open Source Software Development. In: International Journal of Innovation and Technology Management, Vol 12 (2015) No 1. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias; Von Kortzfleisch, Harald: Customer-Induced Interactions and Innovation in Professional Services: The Case of Software Customization. In: International Journal of Innovation Management, Vol 19 (2015) No 2. CitationDetails
• Walsh, Gianfranco; Möhring, Michael; Koot, Christian; Schaarschmidt, Mario: Preventive Product Returns Management Systems - A Review and Model. In: European Conference on Information Systems (ECIS). Tel Aviv, Israel 2014. CitationDetails
• Schaarschmidt, Mario; Kilian, Thomas: Impediments to Customer Integration into the Innovation Process: A Case Study in the Telecommunications Industry. In: European Management Journal, Vol 32 (2014) No 2, p. 350-361. CitationDetails
• Schaarschmidt, Mario; Von Kortzfleisch, Harald: Examining Investment Strategies of Venture Capitalists in Open Source Software. In: International Journal of Innovation and Technology Management, Vol 19 (2014) No 4, p. 1-19. CitationDetails
• Von Kortzfleisch, Harald; Walsh, Gianfranco; Loos, Peter; Schaarschmidt, Mario; Kutsch, Horst; Fettke, Peter (Ed.): Produktivität von Customization Services: Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen, EUL Verlag, Lohmar 2014. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; MacCormack, Alan; Von Kortzfleisch, Harald: A Problem-Solving Perspective on Governance and Product Design in Open Source Software Projects: Conceptual Issues and Exploratory Evidence. In: International Conference on Information Systems (ICIS). Mailand, Italien 2013. CitationDetails
• Schaarschmidt, Mario; Walsh, Gianfranco; Von Kortzfleisch, Harald: How Do Firms Control Open Source Software Communities? An Empirical Analysis Based on Different Governance Modes. In: Academy of Management Annual Conference. Boston, MA 2012. CitationDetails
• Lindermann, Nadine; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Participation and control in online communities: Comparing three cases of user involvement in service networks. In: European Conference on Information Systems (ECIS). Barcelona, Spain 2012. CitationDetails
• Schaarschmidt, Mario; Kilian, Thomas: Peripheral Motivation and Creativity in Controlled Platforms: An Analysis Based on Facebook and iPhone Application Developers.. In: European Conference on Information Systems (ECIS). Barcelona, Spain 2012. CitationDetails
• Bertram, Matthias; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Customization of Product Software: Insight from an Extensive IS Literature Review. In: Shaping the Future of ICT Research. Methods and Approaches: IFIP WG 8.2, Working Conference. Tampa, FL 2012. CitationDetails
• Walsh, Gianfranco; Schaarschmidt, Mario; Von Kortzfleisch, Harald: Harnessing Free External Resources: Evidence from the Open Source Field. In: International Conference on Information Systems (ICIS). Orlando, FL 2012. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias; Zerwas, Dorothee; Von Kortzfleisch, Harald: Kommerzialisierungsansätze in Open-Source-Software Projekten. In: HMD – Praxis der Wirtschaftsinformatik, Vol 283 (2012), p. 6-16. CitationDetails
• Schaarschmidt, Mario; Von Kortzfleisch, Harald; Valcarcel, Sylvia; Lindermann, Nadine: Web 2.0 Enabled Employee Collaboration in SME Networks: A CEO’s Perspective.. In: European Conference on Information Systems (ECIS). Helsinki, Finland 2011. CitationDetails
• Schaarschmidt, Mario; Bertram, Matthias; Von Kortzfleisch, Harald: Exposing Differences of Governance Approaches in Single and Multi Vendor Open Source Software Development. In: IFIP International Working Conference on Governance and Sustainability in Information Systems. Hamburg 2011, p. 16-28. CitationDetails
• Von Kortzfleisch, Harald; Schaarschmidt, Mario; Magin, Philipp: Open Scientific Entrepreneurship. In: International Journal of Open Source Software & Processes, Vol 2 (2010) No 4, p. 48-66. CitationDetails
• Schaarschmidt, Mario; Von Kortzfleisch, Harald: Divide et Impera! The Role of Firms in Large Open Source Software Consortia. In: Americas Conference on Information Systems (AMCIS). San Francisco, CA 2009. CitationDetails