Publications

Type of Publication: Article in Journal

Service productivity: What stops service firms from measuring it?

Author(s):

Walsh, Gianfranco; Evanschitzky, Heiner; Schaarschmidt, Mario; Walgenbach, Peter

Title of Journal:

Journal of Organisational Transformation and Social Change

Volume (Publication Date):

13 (2016)

Number of Issue:

1

pages:

5-25

Citation:

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