Publications

Type of Publication: Article in Journal

Effects of Service Employees’ Negative Personality Traits on Emotional Labor and Job satisfaction—Evidence from Two Countries

Author(s):

Walsh, Gianfranco; Yang, Zhiyong; Dahling, Jason; Schaarschmidt, Mario; Takahashi, Ikuo

Title of Journal:

Management Decision

Volume (Publication Date):

58 (2020)

Number of Issue:

6

pages:

1035-1052

Citation:

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