Type of Publication: Article in Collected Edition

Effectiveness of post-service failure email-based recovery efforts: some experimental evidence

Author(s):

Walsh, Gianfranco; Schaarschmidt, Mario; Shiu, Edward; Hassan, Louise

Title of Anthology:

International Conference on Information Systems (ICIS)

Location(s):

Munich, Germany

Publication Date:

2019

Citation:

Download BibTeX