Publications

Type of Publication: Article in Journal

Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures

Author(s):

Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; Hassan, Louise

Title of Journal:

Psychology & Marketing

Volume (Publication Date):

39 (2022)

Number of Issue:

12

pages:

2361-2383

Citation:

Download BibTeX