Type of Publication: Article in Journal

Customer Integration, Fairness Perceptions, and Silent Endurance in Digital versus Human Service Interactions

Author(s):

Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; Christ-Brendemühl, Sonja

Title of Journal:

European Management Journal

Volume (Publication Date):

41 (2023)

Number of Issue:

1

pages:

34-46

Citation:

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