Publications
Type of Publication: Article in Journal
Customer Integration, Fairness Perceptions, and Silent Endurance in Digital versus Human Service Interactions
- Author(s):
- Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; Christ-Brendemühl, Sonja
- Title of Journal:
- European Management Journal
- Volume (Publication Date):
- 41 (2023)
- Number of Issue:
- 1
- pages:
- 34-46
- Citation:
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